Xime Skin is committed to customer satisfaction. If your product(s) arrives damaged from ximeskin.com, simply return to us within 14 days and we will gladly replace it or issue a refund.

Unfortunately, we are unable to offer any returns or exchanges for any other reasons. But we will ship the replacement product(s) back for free!

To be eligible for a return, your product(s) must be unused, in the same condition that you received it, and in the original packaging.

All returns must include an authorized Return Merchandise Authorization (RMA) number on the shipping label. Return packages without an authorized RMA number will be returned to the sender.

Xime Skin will cover the cost of returning your damaged goods. We will refund the original form of payment within 48 to 72 hours of receiving your return.