U.S. SHIPPING COSTS & DELIVERY TIMES

Orders must be placed by 11am PST to start processing the same day. Processing time typically process within 2-3 business days (Monday - Friday).

Delivery times are based on orders placed between Monday-Friday (excluding holidays, holiday weekends).

Xime Skin ships within the continental United States including Hawaii and Alaska. We do not ship to freight forwarders.

No offers can be combined. 

Xime Skin SHALL NOT BE LIABLE for any lost, stolen, custom fees, custom duties countries may apply, damaged packages or for any delay caused by act or default of the shipping carrier. Xime Skin is responsible for orders until they leave our warehouse facility ONLY. Once tracking is received, it is between the shipping company and the customer to ensure the goods arrive safely.

 

ROUTE CLAIM TIME FRAME

Claims outside of the allowable timeframe. Claims that are marked as "Delivered" in tracking status must be filed no earlier than 5 or no later than 15 days from the day the package was "Delivered." Packages not marked as "Delivered" are considered lost. Claims for these packages must be filed no earlier than 7 and no later than 30 days for domestic shipments (20-30 days for international) from the last update in the tracking status. All claims must be files within 60 days of the order date. 

 

QUESTIONS

Please email our Customer Service team at ximeskin@outlook.com or call us: (323) 251-6115